Return’s Policy

SwissWatch.Boutique is an eShop from Hagardhs B.V. a private limited company registered with The Chamber of Commerce in The Netherlands. We operate simple, from our works in Amsterdam in The Netherlands, with a partial stock point close to Warsaw, in Poland, thus, keeping our costs low. We work with very low margins, thus, able to provide you with very competitive prices. This is one reason, we do not accept returns and or make an exchange offer. Remember, often airlines and hotels offer discounted prices with no-refund and no-cancelation policies? Well, we are trying to use a similar strategy, so that, You can enjoy some of ‘Our Finest Creations’ in affordable prices.

However, only in an event if we ship wrong orders to you, You may return any unworn, undamaged merchandise purchased online from Our SwissWatch.Boutique within 3 days (no exceptions) of delivery for a full exchange of the purchase price. Items will be inspected upon receiving at our service centre and if we find it was worn or has scratches from wearing or miss-handling or any such signs and symptoms, we will either refuse to accept it under our exchange policy or might charge you an amount to cover the costs of refurbishment. Our stores DO NOT sell and or trade refurbished and or used items, therefore, in such matters, we really have to be precise with you. Merchandise purchased online may also be returned for an EXCHANGE at any of our corporate and or retail store. If returned by mail, you may need to pay for return shipping, and we may adjust those costs in our exchange offer and we may ship any exchanged item free of charge. Shipping & handling fees are usually non-refundable, except for defective or wrongly shipped items.

Items must be returned in their original packaging, including invoice, or any packing, and or stickers and or documents which came along with it, and all accessories, extra links, and anything else that came with the item.

Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered ‘Final Sale.’ Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash exchange unless required by law, or the merchandise is damaged or defective upon delivery. Ideally you should refuse to accept delivery if you suspect it is damaged by miss-handling by the courier company and make photos of those and email us, so that we can follow up on this with our logistics company. We always pay for insurance from our side, especially for orders for our Swiss Watches, therefore, if you receive a broken box which is clearly miss-handled by the courier company, you must refuse delivery, and make photos of the item and email us, so that, we can claim insurance from our courier company. Please write to us at; to explain this matter along with the photos too. 

Please email us at; mentioning your full name and order number and the reason why you want to exchange, along with the photos where necessary, and provide us with your landline contact number / mobile number and allow us 1-2 business days to get back to you. We will surely work out a solution for you.

If your merchandise has a significant manufacturing defect right out of the box (e.g., the product has missing parts, etc.) or you have received the wrong merchandise, we’ll be happy to exchange it. Please email us at; mentioning those details and even better please provide with photos to support your say especially if the product is broken straight out of the box, so that, we can forward those to the shipping company to claim our insurance. If there is anything missing, we will ship that to you free of cost.

In an event if we ship out wrong or incomplete order, thats our fault, hence, we will be happy to exchange your order or send out the missing items. You will not be charged any additional shipping fees for such replacement. And we may also issue you credits which you can shop on our SwissWatch.Boutique or even pass it as gifts to your family and or friends.

In simple words; if we made an error, you sit back and relax and we will sort it for you and that too very well in your favour. And if our shipping company made an error, then too you sit back and relax and we will sort it out for you and, for all this inconvenience, we will issue you shopping credits which you can use to shop in our store.

We value you, respect you and want you to pride with your decision to shop with us, with our SwissWatch.Boutique 

The holiday return policy does not include returns for sale merchandise. The 3 day return policy may be extended to January 11th of the following year for online purchases made until December 20th. Usually, we at SwissWatch.Boutique – Hagardhs B.V. are closed for holidays starting 21st December till 11th January.

Swiss Watch Boutique
Hagardhs B.V.
The Netherlands
E-mail : (9am till 9pm)
WhatsApp / Viber +31 639 074 412 (9am till 9pm)
Work Phone: +31 20 894 3282 (9am till 11am) ) Amsterdam Time Zone UTC +1
Skype: Hagardhs (only with appointments)

Updated 12 May 2020